January 31, 2015

NEMT Profile: Freedom 2 Go Transportation Services

OHIO - Freedom 2 Go is an private transportation company operating in the greater Cleveland area. They provide a wide variety of services including: private car services, limousine, airport shuttle, and non-emergency medical transport. The types of non-emergency services provided include: special needs school children, wheelchair accessible seniors transport, and (as featured in the following video) ambulette -

January 25, 2015

Community Transport in East Sussex

UNITED KINGDOM - The following two videos provide an interesting overview of how Community Transport services operate in East Sussex. The first video begins by explaining what Community Transport is and gives us 4 examples of services operating in East Sussex: WEALDLINK - a non-profit company which provides transportation for the vulnerable and disadvantaged, Heathfield Youth Express - a transport service of a local youth centre, BusPlumpton Voluntary Driving Scheme - a volunteer driver program, and the Westham and Pevensey Community Bus Link which provides a door-to-door public transport service. The 2nd video then goes on to explain what role the East Sussex County Council plays in supporting local Community Transport initiatives. An example of how the Council partners with community is the Action in Rural Sussex which since 1931 has been working with rural communities to improve services such as transportation.

Video #1

Video #2

January 17, 2015

CMS Guide for Non-Emergency Medicaid Transportation Providers

NON-EMERGENCY MEDICAL TRANSPORTATION - The following video has been produced by the Centers for Medicare and Medicaid Services (CMS) specifically for non-emergency Medicaid transportation providers. It gives a general over-view of Medicaid-covered emergency transportation and benefits. As well, it reviews the principles applicable to such coverage and addresses many commonly asked questions. The information provided runs from the mundane (what's the best color of ink to use on forms) to real-life examples of inappropriate and criminal practices (such as fraud or abuse) by service providers. To find out more, check out some of these other resources provided by CMS - Program Integrity: Non Emergency Medical Transportation Toolkit

January 10, 2015

New Service for Medicaid Providers: MedicaidBroker.com

MEDICAID - MedicaidBroker.com is a new online service for independent providers of Medicaid non-emergency medical transportation and home health care services which aims to "empower providers by increasing information and awareness of broker tactics and rates of reimbursement." Subscribed members of MedicaidBroker.com share their experiences and broker rates of reimbursement with other members. This exchange of industry information puts providers in a better position to negotiate improved rates of reimbursement with brokers, and gives them a better over-all knowledge of the brokerage system. Members can choose to make their identity public or remain anonymous.

January 1, 2015

Paratransit: Bathroom Breaks and Restroom Facilities for Drivers

OHIO - Some embarrassing and inappropriate (not to mention: unsanitary) behavior displayed by a RTA Paratransit driver caught on video was released to FOX NEWS, Cleveland. The footage shows the driver apparently urinating into a cup and then tossing the contents onto the pavement near the bus. Soon after a customer comes out of the building and the driver helps them onto the bus. RTA released a statement saying that they were investigating the situation would be taking appropriate measures with the driver. The local ATU president said: "the incident shows the need for more bathroom breaks and facilities for bus drivers."

This is a view shared by the American Restroom Association, a national organization which "advocates for the availability of clean, safe, well designed public restrooms." Restroom availability for transit drivers is one of their priority areas. There is actually a piece of Federal legislation meant to address this general issue called the United States Code of Federal Regulations for Toilet Facilities, but the American Restroom Association believes it does not act as a sufficient protection for professional drivers, both long haul or local.


Man Says What He Caught RTA Driver Doing is ‘Disgusting’ and ‘Nasty’

For a broader perspective on this issue, consider the plight of Bus Conductors in Bangkok, Thailand:


Lack of Toilet Breaks Forces Thai Bus Conductors to Wear Diapers