October 25, 2015

Eelaki Care Transportation

NIGERIA - Eelaki Care Transportation is a non-emergency medical transportation provider located in Lagos, Nigeria. They provide professional assisted door-to-door ambulatory, wheelchair, and stretcher services for all occasions, as well as transport for children with special needs.

July 31, 2015

2015 New York State NEMT Update

NEW YORK STATE - In the following video, New York State Senators Tom O’Mara and James L. Seward, as well as local leaders and transportation management officials discuss how upstate, rural legislative districts are being hurt by recent state-level changes underway in the management of Non-Emergency Medical Transportation. For more information on this and a similar roundtable held in Albany in early 2013, go to: Rural Public Transportation Issues Focus Of Senate Forum.

June 2, 2015

Caliber Patient Care

NEMT - Caliber Patient Care is a national franchised provider of local and long-distance non-emergency medical transportation services. Their trained professionals (certified in CPR, First Aid, and Defensive Driving) provide wheelchair accessible services from the "bedside-to-doctorside". As well, stretcher services staffed by certified EMT’s are available in selected cities. Caliber Patient Care is currently offering franchise opportunities. At present, they are operating in the following locations: Nashville, TN; Cape Cod, MA; Knoxville, TN; Raleigh-Durham, NC;  Atlanta, GA ; Chandler, AZ; Kansas City, KS; Syracuse, NY; Fairfield, CT;  Tucson, AZ;  Milwaukee, WI; Corpus Christi, TX; Omaha, NE;  Jacksonville, FL;  Birmingham, AL; Montgomery, AL; Denver, CO; Houston, TX; Scottsdale, AZ; Memphis, TN; Boston, MA; Columbus, OH; Cleveland, OH;  San Jose, CA; and Philadelphia, PA.

May 2, 2015

Non-Profit Spotlight: CCFW Transportation Program

TEXAS - The CCFW Transportation Program of the Catholic Charities Fort Worth provides a variety of shared-ride options throughout Tarrant County, Texas. Since 2012, they have been providing expanded services which include those previously provided by the American Red Cross. These services include transportation to medical appointments, employment, social services, and education for eligible seniors, low income, and individuals with disabilities. In the following video, a client with physical disabilities describes how the CCFW Transportation Program has made a difference in her life.

April 4, 2015

North State Medical Transportation

NORTH CAROLINA - North State Medical Transport was established in 2004 by a group of experienced Wake County paramedics who saw the need in the community to provide further top level medical transportation services in the area. Based in Raleigh, their services include: advanced life support, basic life support, wheelchair vans, and shuttles.

March 22, 2015

News: MTA Facing Class-Action Lawsuit

MARYLAND - A class-action lawsuit has been filed recently against the Maryland Transit Administration (MTA) by frustrated users of the MTA Mobility/Paratransit Program. The federal class-action lawsuit filed by the Maryland Disability Law Center alleges "inappropriate denial of eligibility" and excessive wait times on the phone for bookings. The plaintiffs are not seeking damages, but rather for the MTA to make the necessary changes to improve the system.


Class-action lawsuit filed against MTA over Mobility service - WBAL-TV

March 15, 2015

Expedia Transportation Services

SOUTH CAROLINA - Expedia Transportation Services is a wheelchair accessible, non-emergency medical transportation provider serving customers in Bamberg County, SC and surrounding areas.

March 8, 2015

Non-Profit Spotlight: Charity Transport

ARIZONA - Charity Transport is a non-profit organization which provides free transportation to medical appointments and community services for low income seniors and veterans that are not eligible for the Arizona Health Care Cost Containment System (AHCCCS). This volunteer and donor supported service is available throughout much of the Maricopa County / Phoenix, Arizona area.

February 28, 2015

Fausta Accessible Transportation

ITALY - Fausta Accessible Transportation is privately owned company based in Rome, Italy which provides wheelchair accessible transportation services both locally in Rome and long-distance throughout Italy with their fleet of accessible buses operated by English speaking drivers. They also arrange trips and transfers to help make a tour of Italy for wheelchair users possible and enjoyable.

February 22, 2015

TLC Medical Transport

CALIFORNIA - TLC Medical Transport is a San Diego based provider of non-emergency medical transportation. They provide door-to-door services both locally and long distance throughout the Southern California area.

February 15, 2015

Total Transit / Discount Cabs

ARIZONA - Total Transit is a Tucson area company that provides a wide variety of transportation services including: taxis, paratransit / NEMT, fixed route transit, and transportation management. Since it's founding in 1984, it has shown it self to be a company that is motivated by more than financial gain. An example of this is the Total Transit Foundation, a non-profit organization established in 2009 which brought together the company's many philanthropic efforts. As well, they have shown an ongoing commitment to the environment through their use of fuel efficient hybrid vehicles in their fleets and the use of solar panels. Total Transit has also emphasized safety and training for their employees. An example of this is their on-demand taxi division: Discount Cab. All drivers there must complete a three-day training course that includes classroom, on-the-road certification and sensitivity training, as well as being certified to transport special needs passengers and wheelchair users. Watch the following video to learn more about Discount Cab:

February 7, 2015

Home Health Care: BeWell Home Services

SOUTH CAROLINABeWell Home Services is a nonprofit faith-based non-medical care agency operating in South Carolina. It is a division of Lutheran Homes of South Carolina, a ministry of the South Carolina Synod of the Evangelical Lutheran Church in America.  BeWell Home Services provides a wide variety of in-home services (including transporting ambulatory clients to social activities and appointments) and levels of care for older adults, hospital patients, and people recovering from illness or injury.

January 31, 2015

January 25, 2015

Community Transport in East Sussex

UNITED KINGDOM - The following two videos provide an interesting overview of how Community Transport services operate in East Sussex. The first video begins by explaining what Community Transport is and gives us 4 examples of services operating in East Sussex: WEALDLINK - a non-profit company which provides transportation for the vulnerable and disadvantaged, Heathfield Youth Express - a transport service of a local youth centre, BusPlumpton Voluntary Driving Scheme - a volunteer driver program, and the Westham and Pevensey Community Bus Link which provides a door-to-door public transport service. The 2nd video then goes on to explain what role the East Sussex County Council plays in supporting local Community Transport initiatives. An example of how the Council partners with community is the Action in Rural Sussex which since 1931 has been working with rural communities to improve services such as transportation.

Video #1

Video #2

January 17, 2015

CMS Guide for Non-Emergency Medicaid Transportation Providers

NON-EMERGENCY MEDICAL TRANSPORTATION - The following video has been produced by the Centers for Medicare and Medicaid Services (CMS) specifically for non-emergency Medicaid transportation providers. It gives a general over-view of Medicaid-covered emergency transportation and benefits. As well, it reviews the principles applicable to such coverage and addresses many commonly asked questions. The information provided runs from the mundane (what's the best color of ink to use on forms) to real-life examples of inappropriate and criminal practices (such as fraud or abuse) by service providers. To find out more, check out some of these other resources provided by CMS - Program Integrity: Non Emergency Medical Transportation Toolkit

January 10, 2015

New Service for Medicaid Providers: MedicaidBroker.com

MEDICAID - MedicaidBroker.com is a new online service for independent providers of Medicaid non-emergency medical transportation and home health care services which aims to "empower providers by increasing information and awareness of broker tactics and rates of reimbursement." Subscribed members of MedicaidBroker.com share their experiences and broker rates of reimbursement with other members. This exchange of industry information puts providers in a better position to negotiate improved rates of reimbursement with brokers, and gives them a better over-all knowledge of the brokerage system. Members can choose to make their identity public or remain anonymous.

January 1, 2015

Paratransit: Bathroom Breaks and Restroom Facilities for Drivers

OHIO - Some embarrassing and inappropriate (not to mention: unsanitary) behavior displayed by a RTA Paratransit driver caught on video was released to FOX NEWS, Cleveland. The footage shows the driver apparently urinating into a cup and then tossing the contents onto the pavement near the bus. Soon after a customer comes out of the building and the driver helps them onto the bus. RTA released a statement saying that they were investigating the situation would be taking appropriate measures with the driver. The local ATU president said: "the incident shows the need for more bathroom breaks and facilities for bus drivers."

This is a view shared by the American Restroom Association, a national organization which "advocates for the availability of clean, safe, well designed public restrooms." Restroom availability for transit drivers is one of their priority areas. There is actually a piece of Federal legislation meant to address this general issue called the United States Code of Federal Regulations for Toilet Facilities, but the American Restroom Association believes it does not act as a sufficient protection for professional drivers, both long haul or local.


Man Says What He Caught RTA Driver Doing is ‘Disgusting’ and ‘Nasty’

For a broader perspective on this issue, consider the plight of Bus Conductors in Bangkok, Thailand:


Lack of Toilet Breaks Forces Thai Bus Conductors to Wear Diapers