December 20, 2014

Paratransit: Socius Project

For Transit Agencies who subcontract service delivery of paratransit, fixed route, or rail service; the current methods used to track service levels of these providers and associated financial penalties is  time-consuming, ineffective, and inefficient. Socius is an initiative of Trapeze to gather input from the industry to create solutions based upon the experience and expertise of C-Level Officers, Contracts Managers, IT Professionals, Operations Managers, Quality Assurance Professionals, and Service Providers. Socius is the contract management solution that looks to accurately track service delivery details of contracted Service Providers through real-time calculation, reporting, and disposition of infractions so that both Transit Agencies and their Service Providers can quickly and effectively respond to incidents.

November 16, 2014

NEMT: 24/7 Medical Transportation

NEW JERSEY - 24/7 Medical Transportation provides professional and affordable non-emergency medical transportation throughout North and Central New Jersey. They offer a variety of Medical Transportation Services to best serve the needs of the customers, and their families and communities. These include: Coach Van Services, Medical Van Services, Medical Car Services, and Shuttle Services. 24/7 also offers extensive courier, delivery, and warehousing services.

November 9, 2014

Novi Senior Transportation Program

The City of Novi’s Senior Transportation Program provides specialized transportation to elegible residents of Novi aged 55 years or older, or physically challenged non-seniors. This door-to-door weekday service is provided by either a lift-equipped bus or standard car. Novi has a population of approximately 55,000 located 25 miles northwest of Detroit.

September 6, 2014

Seat Belt Extenders

SAFETY - From time to time a situation may come up, where the seat belts provided on the bus for ambulatory riders may not be long enough to accommodate a customer. In such cases, one option available is to use a seat belt extension. From a transportation service provider perspective, there are some things that should be considered. Seat belt extenders are usually the responsibility of the customer, for both the costs and responsibility of acquiring a safe and appropriate device. Consult with the bus manufacturer for the make and model of the belts to make sure people are purchasing the right products. Before going this route though, eliminate all other possibilities before hand. For example, all the seat belts on your bus fleet may not be the same length. Even a single bus manufacturer may use different seat belt suppliers from year-to-year or model-to-model. So eliminate that possibility first.  It may be the case only certain buses cannot accommodate this customer. As well, if the problem has been encountered with the  aisle-side lap belts, then try the window-side shoulder belts instead - they are usually longer. Or, there could the possibility (if the client occasionally uses a wheelchair or other mobility device for travel), that they may be better transported that way, if a seat belt can be then be used. Another possibility, is the use of taxis. If your service utilizes other forms of transport such as sedans or minivans, maybe they can accommodate this client. Finally, practice due diligence: check with your auto insurer before giving riders this option and consider how this may apply to any legislation you operate under.

- Extend-ITs
- More of Me to Love
Seat Belt Extender Pros

August 17, 2014

Caring Hearts and Hands

Caring Hearts and Hands is a home healthcare company based in Asheville, North Carolina. They provide a wide range of services including: personal patient care and companionship, home support services, insurance filing, property management, and non-emergency medical transportation (as shown in the following video).

Scheduling: Pantonium

Pantonium provides automated web and mobile based systems which integrate order entry, scheduling, dispatch, routing, visibility, workflow, invoicing and field data for transportation operations. Based in Toronto, Ontario, their fleet management software can be used for Non-Emergency Medical Transportation, Paratransit, Demand Response, Lab Transfer Services, or RideShare Programs.

May 19, 2014

Profile: TCAT and Gadabout

NEW YORK STATE - TCAT, Inc. is a not-for-profit corporation that provides public transportation services for Cornell University, the City of Ithaca, and Tompkins County, NY. The following video describes the different services available to wheelchair users with TCAT. They include wheelchair accessible fixed-route buses and the complimentary door-to-door ADA Paratransit service. It also explains the difference between the ADA Paratransit service and the local non-profit service for older and disabled residents of Tompkins County, known as Gadabout.

May 18, 2014

Addressing the Growing Need for Seniors Transport in D.C./Virginia/Maryland Region

VIRGINIA - At present, 20% of Americans 65 and older do not drive. That percentage is about to grow much larger as more and more "baby-boomers" begin to retire. The following video produced by Mobility Lab shows what is being done by community organizations, private companies, and public transportation agencies in the D.C./Virginia/Maryland region to address the current and future needs of seniors for better access to transportation. Representatives featured include those from the Jewish Council for Aging and Medical Transportation Management, Inc. For more information read: Transportation Solutions for Aging in Auto-Centric America.

May 11, 2014

NEWS: Ohio Ambulette Company Improperly Bills State Medicaid for Over $1 Million

OHIO - An Ohio State Auditor’s Report released late last year has concluded that Greathouse Medical Transport improperly billed Ohio Medicaid for a total of $1,013,028.24. The investigation also found that 11 of the company's drivers were not qualified to transport patients. For more information see: State Auditor Says Medical Transport Company Owes State $1 million for Improper Medicaid Reimbursements

Courtesy of WEWS-TV

May 4, 2014

NEMT: Medex Patient Transport

FRANCHISING - Medex Patient Transport is a national non-emergency medical transportation company that is structured on the franchise model. Based in Nashville, TN., Medex provides training, support, branding, technology and business development programs to each franchise. This includes 24/7 call answering services, patient intake, and centralized dispatch. They also partner with a supplier of ADA approved wheelchair accessible mini-vans to ensure the highest quality and consistency of the fleet. To find out more including current start-up costs and available locations go to Medex Patient Transport Franchises. Their customer website can be found here. Related Post: Opening a NEMT Franchise.

Video independently produced by Best Franchise Videos

March 31, 2014

Non-Profit Spotlight: Society for the Physically Disabled, Singapore

SINGAPORE - The Society for the Physically Disabled (SPD) of Singapore is a non-profit organization which is committed to "working in partnership with people with disabilities to develop their potential to the fullest so that they can be self-reliant and independent." SPD provides a number of programs and support services including: day care, vocational training, sheltered employment, education support, technology support and special transport. The dedicated transport service provides trips from home to the SPD Ability Centre and back for those who have difficulty using public transport. The service is wheelchair accessible and fees are based on income.

Dedicated Transport Service

SPD Corporate Video - 2012

March 30, 2014

Provider Profile: PART Paratransit

NEW YORK - PART Paratransit is the ADA paratransit service of Putnam County, NY. The service is available for eligible residents who are unable to use regular public transportation due to a physical or mental disability. In the following video, two users share their experience using PART Paratransit and give a brief overview of how the system operates.

Women Rescued from Ambulette after East Harlem Explosion

NEW YORK - Among the injured victims of the East Harlem apartment building explosion of March 12, 2014 was a 79 year disabled woman who remained trapped in the medical transport van she was a passenger in which appeared to have been abandoned by both it's operator and the woman's health-aide. A passerby spotted the woman, and together with other Good Samaritans were abled to get the her out of the vehicle which was covered with debris from the blast. Later the driver and attendant returned saying they had left to get help. For more information see: Woman Says She Was Abandoned, Then Rescued, During East Harlem Blast (CBS-New York).

Care Wagon Medical Transport

CALIFORNIA - Care Wagon Medical Transport is a non-emegency medical transportation company based in Rialto, California. They provide professional door-thru-door non-emergency wheelchair accessible medical transportation services for appointments or personal trips. Their service area includes: Rialto, Fontana, Rancho Cucamonga, Colton, Loma Linda, Ontario, Upland, Redlands, and Claremont.