MASSACHUSETTS - May 8, 2012 - Amherst, Massachusetts seniors and their caregivers are expressing frustration with the Pioneer Valley Transit Authority (PVTA) Dial-A-Ride. Because the contacted service provider for the program, Hulmes Transportation Services Ltd. had been informing users too soon that their trips could not be accomodated. Staff at the Amherst Senior Center are advocating on behalf of their clients for the PVTA to address these concerns. The PVTA says they are in the process of changing procedures so Dial-A-Ride users will be put on a waiting list, instead of denying trips. For more information see: Seniors Frustrated with PVTA’s Dial-A-Ride Program (WGGB).