March 14, 2012
NEWS: Complaints Leveled Against Florida NEMT Broker, GPTMS
CLEARWATER, FLORIDA - March 13, 2012 - After taking over the contract in 2010 to provide Medicaid transportation services for Pinellas County, the transportation coordination service: Greater Pinellas Transportation Management System (GPTMS), has been the subject of numerous customer complaints. The allegations against GPTMS range from denial of services to unacceptable wait times, as well as trouble for customers getting through on the phones. Pinellas County. A resent public audit suggested there was a "potential conflict of interest exists between GPTMS company officials and service providers".