February 28, 2012

Home Care Profile: Hart Felt Ministries

JACKSONVILLE, FLORIDA - Founded in 2004 by Jane Hart, Hart Felt Ministries is a non-profit faith-based organization that provides free non-medical home-care and companion services for referred seniors and the disabled in Jacksonville, Florida. Volunteers provide a variety of services including providing incidental transportation to medical appointments, errands, and outings. Hart Felt Ministries will also assist with the installation of wheelchair ramps and home repairs to help clients to continue living independently in their own homes.

February 27, 2012

NEWS: Singapore Launches MediWheels

SINGAPORE - February, 26, 2012 - The Government of Singapore has launched a new program aimed at improving the wheelchair accessible transport to medical appointments in Singapore. The initiative called: MediWheels, will be tried in the Ang Mo Kio-Hougang Division and if successful there, could be expanded to other areas. The operation will be managed by local community organizations and will involve services provided by Green Crescent Ambulance and Caring Fleet (featured in a recent Non-Profit Spotlight). The program will also include a mobility scooter rental service, and a volunteer medical concierge service to assist riders getting to appointments. MediWheels will be funded by Central Singapore Community Development Council, as well as support from sponsors. For more information see: More Affordable Medical Transport for the Needy (Asia One) and Subsidized Medical Transport on MediWheels for Needy (Channel News Asia).

February 25, 2012

Paratransit Providers: Bankstown Canterbury Community Transport

SYDNEY, AUSTRALIA - Bankstown Canterbury Community Transport (BCCT) is one of a number of services provided under the Home and Community Care (HACC) program of the New South Wales State Government. BCCT provides wheelchair accessible and assisted ambulatory transport services to the Canterbury and Bankstown region of Sydney, Australia. These services include an assisted shopping program, individual transport to non-medical appointments and social activities, health related transport for non-emergency medical trips, and an outings program to help home-bound seniors and those with disabilities get out to social activities. BCCT's buses are also available for hire to local Community Groups.

Non-Profit Spotlight: Caring Fleet

SINGAPORE - Caring Fleet is a non-profit organization that provides curb-to-curb wheelchair accessible transportation services in Singapore. Established in 2010, Caring Fleet is Singapore's first independent transportation provider dedicated to serving the disabled community. Caring Fleet provides both a Premium Service and a more affordable Shared-Ride Service for registered users. Caring Fleet will work directly with organizations such as schools or rehabilitative therapy centers to provide transport for clients or students who need to travel on a regular basis. For more information see: The Caring Fleet (City News). UPDATE: Caring Fleet is one of the organizations involved with MediWheels, a pilot project aimed at improving wheelchair accessible transportation in Singapore. See Singapore Launches MediWheels for more information.

NEWS: Challenges Facing Moscow's Accessible 'Social Taxi' Service

MOSCOW, RUSSIA - February 14, 2012 - For the million+ Muscovites with a disability, getting around Moscow, Russia using public transportation can be extremely challenging and sometimes impossible. There are some bus routes with wheelchair accessible buses, but use of the city's Moscow Metro subway is limited to a handful of accessible stations. To fill this gap in service, the City of Moscow has set up the Social Taxi service. It operates a fleet of 170 vehicles. They receive an average of 2000 calls /day and process over 1000 bookings. The service is provided free of charge and is financed from the municipal budget, but demand for the service far outstrips supply. A private company has entered the market, but the unsubsidized service is cost prohibitive for the average wheelchair user. For more information see: Moscow Rolls Out Private Taxi for Disabled Residents (RT).

February 24, 2012

NEMT Profile: Northeast Transportation

RED HOOK, NEW YORK - Northeast Transport Services Inc. is a Red Hook, New York based company that provides both ambulette & Limousine Service throughout the Mid-Hudson Valley. The have been providing non-emergency medical transportation service in Dutchess County, Ulster, Columbia, Greene, Putnam, and Orange Counties as well as surrounding upstate New York counties since 2006. Northeast Transport Services ambulettes and drivers can accommodate wheelchair, geriatric recliner chair, and stretcher transports.

Go to the New York State NEMT Services page to find other services in this area.

February 18, 2012

NEMT Business Strategy #1: Diversification

NEMT BUSINESS STRATEGIES - Diversifying a business, regardless of the industry, is a bit of a two edged sword. On the up side, there is the potential of developing a lucrative new revenue stream, and your business will no longer be completely reliant on the inevitable ups and downs of one particular market. On the other side, if you have under estimated the potential of the new venture, or have committed too much of your company's resources to a lost cause, you run the risk of taking everything down with it. Whether a Non-Emergency Medical Transportation (NEMT) company is looking to diversify into other areas, or if an existing business from another industry is considering expanding into NEMT; there are common factors that are key to successful diversification:

1. They operate in the same way. NEMT providers can expand into other areas of transportation by utilizing existing methods of operation. Management and employee expertise and knowledge can be utilized in both areas. Video #2 shows how entrepreneur Carlos Banks used his previous experience to expand into the courier business. You can learn more at How to Start a Successful Courier & Small Package Delivery Service.

2. Resources can be shared. Joel Davis, author of How To Build A Million Dollar Medical Transportation Company shares in one of the additional materials that come free with his ebook, how he used his vehicles to take advantage of a new market opportunity. As, then owner of Safe & Direct Transportation Services, he began using his under utilized ambulatory vans for shuttle services to a local airport.

3. They share the same client base. NEMT providers are often transporting people who use Home Health Care services. As shown in the following video, this is an area with much potential because of the growing elderly population. You can learn more at Home to Build a Million Dollar Home Care Agency.


Examples of diversified companies that provide NEMT services:

1. Care Transportation - Minnesota Transportation Company involved in a number of transportation related enterprises including auto sales and service, taxi service, community transportation coordination, and non-emergency medical transportation. Read More...

2. Comfort Coach Transport - California NEMT company that also provides a concierge service for seniors. Their companions assist in shopping, errands, computer skills, and help in arranging such things as finding a reliable contractor for home repairs etc. Read More...

3. Complete Care Systems - Illinois Home Care company that provides a variety of non-medical services including cleaning, snow removal, lawn care , and transportation services.

4. Dierkes Transportation - New York State Transportation Company. Began in 1976 as family business transporting developmentally disabled children to special needs programs. Has since expanded into providing NEMT for Medicaid clients. Read More...

5. Health Care Associates Private Duty Home Care - Michigan Home Care Agency that provides a variety of Medicare Certified services. They also operate a NEMT division: Health Care Associates Transport. Read More...

6. King-American Ambulance Company - California EMS Ambulance service founded in 1906. In 2003 began a NEMT division: Allied Medical Transport. Read More...

7. Posten Transportation - Pennsylvania transportation company that has expanded from it's beginnings in 1860 as a horse drawn delivery to a wide variety of services including taxi, courier, errands, airport transfer, and non-emergency medical transportation. Read More...

8. PRN Health Services - Pennsylvania Home Health Care company founded in 1979, that operates a non-emergency medical transportation division: PRN Para Transit Service. Read More...

9. Tender Hearts Senior Care - Arizona Home Health Care Agency. Besides the direct care their caregivers provide, they also provide assisted ambulatory transport to doctor's appointments and shopping. They also operate a NEMT division: Tender Hearts Transportation Service. Read More...

10. Toronto Para Transit - Canadian company founded in 1995 that specializes in wheelchair accessible transportation services has since expanded into accessible taxis, special needs student busing and a NEMT Wheelchair Bus division. Read More...



- Interview with Steffon Liford of Loving Touch Transportation, Michigan
- Interview with Robert Hall of Basic Life Support, Arizona
- Interview with Carlos Banks of the Wheelchair Taxi, North Carolina
- Interview with Howard Berkowitz & Danny Hester of Tropical Transportation, Fl.
- Interview with Dr. Richard Terry discussing Health Care & the Future of NEMT
- NEMT Business Opportunities - Introduction to NEMT
- Start Your Own NEMT Business - featuring Joel Davis
- Buying an Existing NEMT Business featuring The Tenney Group
- Opening a NEMT Franchise featuring Express Medical Transporters

February 15, 2012

Provider Profile: Twin Falls Taxi, Idaho

TWIN FALLS, IDAHO - Twin Falls Taxi is a transportation and courier company based in Twin Falls that serves the Magic Valley Region of South-Central Idaho. Twin Falls Taxi is an approved Idaho Medicaid non-emergency medical transportation provider. They also provide wheelchair accessible transportation services for the Living Independence Network Corporation (LINC), a local non-profit organization that assists the elderly and disabled. Twin Falls Taxi's drivers are CPR and First Aid certified, and have received specialized training.

February 12, 2012

Non-Profit Spotlight: Westway CT

LONDON, ENGLAND - Established in 1991, Westway Community Transport is a non-profit organization that provides essential transport for individuals and community groups in the areas of Kensington, Chelsea and Westminster in London, England. Westway CT operates a number of different services that are targeted at specific transportation needs within these communities. The Group Transport service has a large fleet of both standard and accessible vehicles that can be utilized by voluntary & community groups. The Door-to-Door Services include a Community Car Scheme where members are driven and accompanied by trained volunteers, the Scooter Loan Scheme that brings scooters out into the community where members can use them, and the Shopper Services program that matches members with volunteers who will drive them to and from shopping. They also have a Driver Training that employs a full-time driver trainer/assessor who helps volunteer drivers of all levels reach the MiDAS standards, a RoSPA accredited training program. As well, Westway CT has set up a private hire company, Green CT Cars. It's fleet is made up of Toyota Prius hybrids and VW Caravelle wheelchair accessible vans.

February 11, 2012

Non-Profit Spotlight: JFS CONNECT

LOS ANGELES, CALIFORNIA - JFS CONNECT is a volunteer driving program operated by the Jewish Family Services of Los Angeles, a non-profit organization that provides wide variety of community programs and services in Los Angeles, California. JFS CONNECT is a 'door-through-door' transportation program that pairs an adult with a disability with a volunteer escort. The CONNECT program is associated with West Hollywood Comprehensive Service Center. Other similar transportation programs operated by Jewish Family Services are provided for residents living in the Fairfax-Beverly, Mid-Wilshire and Pico-Robertson areas.

Disability Films: Getting Around

DISABILITY FILMS - Getting Around: Alternatives for Seniors Who No Longer Drive is a 30-minute documentary that explores the challenges surrounding older "at-risk" drivers and looks at the alternatives available for them and their families to transition to a life without driving. The Getting Around website provides a wide variety of resources to help seniors, family members, and community organizations follow-up on ideas presented in the DVD. An example of one such program that is shown in the documentary is the Transportation Reimbursement and Information Project (TRIP). TRIP is an award winning social transportation program that began in Riverside County, California. The program utilizes volunteer drivers to provide an inexpensive and low risk operational model that can be established in any geographical location.
To learn about similar programs, go to the Volunteer Driver Program Resources page.

February 10, 2012

Driving Services: Home James For Seniors, British Columbia

PORT COQUITLAM, BRITISH COLUMBIA - Home James For Seniors is a driving service company based in Port Coquitlam, British Columbia. They offer personalized transportation and accompaniment services for seniors and people with disabilities. Customers using wheelchairs or walkers are welcome, but must be able to transfer. Home James For Seniors services are currently available in the Greater Vancouver suburban cities of Burnaby, New Westminister, Port Moody, Coquitlam and Port Coquitlam, British Columbia. Service to the Vancouver and Abbotsford Airports is also available.

February 9, 2012

DLC Cross Disability Advocacy Coalition

MASSACHUSETTS - The following video features Jonathan Gale, Coordinator of the Cross Disability Advocacy Coalition at the Disability Law Center (DLC), a private, non-profit organization responsible for providing protection and advocacy for the rights of Massachusetts residents with disabilities. The Cross Disability Advocacy Coalition is a new group whose goal it is to "promote and enhance inclusion and community living opportunities for people with developmental and other disabilities through a process of developing joint policy, budget, and/or legislative objectives." One of their first activities has been the preparation of a paper that will be submitted to the Governor Deval Patrick 503 Commission. The paper will address the question of how to improve the coordination of paratransit services throughout the state, and will present concerns regarding MBTA fare increases and service cuts.

Links to some of the larger providers of ADA Paratransit Services in Massachusetts:

February 6, 2012

Driving Services: At Your Service for Seniors Inc., London, Ontario

LONDON, ONTARIO - At Your Service for Seniors Inc. is a provider of non-medical services for senior citizens in the Southern Ontario cities of London and St. Thomas. Seniors can delay and often avoid the necessity of moving to a nursing home or into long term care if they are able to have help with daily tasks that have become difficult or impossible to do. Some of the services that At Your Service for Seniors provides include cooking, cleaning, shopping, laundry, and transportation. Their transportation service includes driving and/or accompanying clients to shopping, outings, and appointments.

February 5, 2012

Cabbies: Maria Provenzano Singh

NEW YORK, NY - Maria Provenzano Singh is a New York City cab driver. She says she loves the freedom of being her own boss. Driving taxi gives her the opportunity to learn so much about the city, people, and life. She says a taxi driver has to be part therapist, part bar tender, and part 'cop without a gun'. Maria grew up in New York. She is an American-Italian woman who married a Sikh. For her, Sikh and Italian culture have a lot in common. To learn more read: Life as an Italian American Sikh Female Taxi Driver in NYC (BBC)

VIDEO: Life as an Italian American Sikh Female Taxi Driver in NYC

February 4, 2012

NEMT: Health Care Associates Transport

GRAND RAPIDS, MICHIGAN - Health Care Associates Transport (HCAT) is a non-emergency medical transportation company serving the needs of wheelchair users in Grand Rapids, Michigan. HCA Transport is a division of Health Care Associates Private Duty Home Care, a Medicare certified home health care agency operating in Grand Rapids. HCAT employes drivers licensed in safe driving skills and CPR. Their 24/7 services are available for medical, as well as personal or social outings.

Find more Michigan Non-Emergency Medical Transportation Services