VIDEO: Disabled Riders Irked with New State Transportation
November 20, 2011
NEWS: AMR Run Nebraska Medicaid Brokerage Experiences Problems
OMAHA, NEBRASKA - On May 01, 2011, American Medical Response (AMR) began functioning as the Nebraska Medicaid Program contracted transportation broker for Medicaid and long term care clients. Prior to that time, clients arranged for their own trips directly with non-emergency medical transportation providers. AMR was brought in to streamline services and reduce costs, but when the changes came into effect they were overwhelmed with calls. The Nebraska Public Service Commission received several complaints. Disabilities advocate and consultant, Mary Angus says that many users experienced long wait times for calls and frustration over trip eligibility changes that had also come into effect at the same time. AMR eventually hired on additional staff to address these problems. For more information see: Ride Requests Overwhelming.