July 16, 2011

News: LogistiCare Run NEMT Brokerage in Wisconsin Draws Complaints

WISCONSIN - July 16, 2011 - As of July 1, 2011 government funded non-emergency medical transportation (NEMT) programs in Wisconsin such as Medicaid have no longer been coordinated at the local level. In it's place the Wisconsin Department of Health Services has contracted with LogistiCare to manage and coordinate all NEMT services throughout the state. Since the July, 1 transition to a statewide brokered NEMT system, complaints and concerns have surfaced. After one day, Badger Cabs (see Provider Profile) of Madison walked away from it's contract with LogistiCare because there were so many problems resulting from the LogistiCare coordinated trips that it was disrupting regular operations and effecting customer relations (Badger Cab Servers LogistiCare Contract). LogistiCare responded that it was unfair of the cab company to back out after only 1 day of operations and that 99% of trips provided that day were "free of complaint" (LogistiCare Official Answers Critics).

There were also reports of service providers showing up late, such as the man who missed his out of state medical appointment because his ride arrived 4 hours after the scheduled pick-up time (New Medical Transport Program Tests Patients' Patience). Or the dialysis outpatient who had to be hospitalized due to complications resulting from repeated late arrivals and missed treatments because of scheduling errors (State's New Transportation Service Provider Picking Up Complaints). EMS providers have expressed concern over LogistiCare's ability to meet the demands of rural service (Some EMS Workers Worried about New Approach for Transportation Medicaid Patients). And an elder abuse complaint against LogistiCare has been submitted to the State on behalf of a Wisconsin senior (County Reports Complaints with Privatized Service). A Facebook page has been created for those concerned about the recent changes: Keep Local Control of Wisconsin Medical Transportation.

In the following video Portage County Executive, Patty Dreier and David Adamczak, Mobility Management Director of the Aging and Disability Resource Center (ADRC) for Portage County, Wisconsin discuss the major changes effecting NEMT in Wisconsin. See the LogistiCare Wisconsin Facility Network for more information.

Discussion starts @ 9:53 min.


All blog posts and directory page dealing with non-emergency medical transportation can be found on the NEMT Index. To find out what other transport options there are available see Wisconsin Wheelchair Accessible Transportation.

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