July 31, 2011

NEMT: Texas Medicaid Transportation Awareness Campaign

TEXAS - The Texas Health and Human Services Commission (HHSC) has launched an awareness campaign to inform both healthcare providers and patients about the availability and benefits of the HHSC's Medical Transportation Program for children with Medicaid and their parent or caregiver and other eligible patients. Medicaid provides free transportation for qualifying Texas Health Steps patients to get to the doctor, dentist, or pharmacy. The awareness campaign draws show how the program works and draws attention to aspects of the program that not everyone may know about or fully understand. Resources for healthcare providers includes a short video overview (as shown in the video below), a long video tutorial, a PointPoint presentation, and a desk reference available in both english and spanish. The resources for patients are all available in both english and spanish, they include a brochure, push card, poster, and wallet card.

All blog posts and directory page dealing with non-emergency medical transportation can be found on the NEMT Index.

July 30, 2011

NEMT: What is LogistiCare?

LOGISTICARE - LogistiCare is a national non-emergency medical transportation (NEMT) management company. They do not provide the actual transportation. They act as broker for state government agencies, managed care organizations, hospitals, transit authorities, and school boards to manage and coordinate transportation for their customers which includes Medicaid and Medicare recipients, health plan members, special-needs students, and those eligible for ADA Paratransit. Utilizing it's network of more than 1,500 local commercial, public and non-profit transportation service providers; LogistiCare coordinates more than 25 million trips per year for its more than 8 million clients. Active in 38 states, it remains the largest NEMT broker in the United States. Founded in 1986, LogistiCare started out as a logistics software developer offering wireless data technology for the ambulance industry. By the mid-90's it had pioneered the NEMT brokerage system and would continue for the next decade to expand. In 2007 Providence Service Corporation acquired LogistiCare for $220 million as a wholly owned subsidiary. Founded in 1996 by Chairman and CEO Fletcher McCusker, Providence had done for Social Services what LogistiCare had done for NEMT: outsourcing services predominately provided to Medicaid recipients. As a provider of in-home government sponsored social work counseling, Providence offered to government social services a lower cost, and often more beneficial alternative to institutional ("bricks & mortar") settings by providing services directly to clients in the client's home. The purchase of LogistiCare has more than doubled Providence's revenues, and for the 2010 fiscal year represented 61% of total earnings. Providence Service Corporation is a publicly traded company and is listed as PRSC on the NASDAQ.

In researching this posting I used the information provided on the LogistiCare and Providence websites as well as the article: Providence Service (PRSC) — Look Past The Headlines To Find Value by Elie Rosenberg, an excellent work and well worth the read.


NEMT Entrepreneur Mentoring Program

ONE-ON-ONE TRAINING & COACHING - Joel Davis, author of the How to Build a Million Dollar Medical Transportation Company ebook has created a unique NEMT business consultation and mentoring program of One-on-One Training & Coaching. You get 60 days of one-on-one coaching and training via phone and email. Plus you get over $1000 worth of bonus materials including the How to Build a Million Dollar Medical Transportation Company ebook, Dispatching for Dollars ebook, Million Dollar Seminar DVD Series, and MDT Business Plan. The 2 month One-on-One Training & Coaching Program will begin after these resources have been studied and clients are ready to make the most from their one-on-one time with Joel.



Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.

July 25, 2011

Ambulette Service / NEMT Business Plan

NEMT BUSINESS PLAN - The Million Dollar Medical Transportation Company Business Plan is a comprehensive business plan designed specifically for the Non-Emergency Medical Transportation Industry. Written by Joel Davis, author of the How to Build a Million Dollar Medical Transportation Company e-book; the MDT Business Plan is a 3 year start-up plan that is structured around Joel's "Controlled Growth Strategy" described in the ebook. The MDT Business Plan has been developed to be "legitimately credit worthy" for bank loan applications, and to be a realistic road-map for growth and success in the critical start-up phase of your Ambulette / NEMT company.


- Interview with Carlos Banks of The Wheelchair Taxi, North Carolina


Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.

July 17, 2011

Research: iRAP Laboratory at the University of Louisville, Kentucky

LOUISVILLE, KY - The Injury Risk Assessment and Prevention Laboratory (iRAP) at the University of Louisville is a "multi-disciplinary lab that conducts state-of-the-art research through the application of engineering and medical principles to real world and clinical problems" including wheelchair transportation safety. iRAP researchers use computer modeling and impact testing to assess risk of injury to wheelchair users in motor vehicle accidents, as well as developing new wheelchair designs and standards to improve safety under crash conditions. iRAP is headed by Mechanical Engineering Associate Professor, Gina Bertocci. One of the research projects underway is the Assessment and Monitoring of Wheelchair Transportation Activities and Incidents on Public Buses which involves an on going partnership with TARC, the Transit Authority of River City for Louisville, Kentucky.

July 16, 2011

News: LogistiCare Run NEMT Brokerage in Wisconsin Draws Complaints

WISCONSIN - July 16, 2011 - As of July 1, 2011 government funded non-emergency medical transportation (NEMT) programs in Wisconsin such as Medicaid have no longer been coordinated at the local level. In it's place the Wisconsin Department of Health Services has contracted with LogistiCare to manage and coordinate all NEMT services throughout the state. Since the July, 1 transition to a statewide brokered NEMT system, complaints and concerns have surfaced. After one day, Badger Cabs (see Provider Profile) of Madison walked away from it's contract with LogistiCare because there were so many problems resulting from the LogistiCare coordinated trips that it was disrupting regular operations and effecting customer relations (Badger Cab Servers LogistiCare Contract). LogistiCare responded that it was unfair of the cab company to back out after only 1 day of operations and that 99% of trips provided that day were "free of complaint" (LogistiCare Official Answers Critics).

There were also reports of service providers showing up late, such as the man who missed his out of state medical appointment because his ride arrived 4 hours after the scheduled pick-up time (New Medical Transport Program Tests Patients' Patience). Or the dialysis outpatient who had to be hospitalized due to complications resulting from repeated late arrivals and missed treatments because of scheduling errors (State's New Transportation Service Provider Picking Up Complaints). EMS providers have expressed concern over LogistiCare's ability to meet the demands of rural service (Some EMS Workers Worried about New Approach for Transportation Medicaid Patients). And an elder abuse complaint against LogistiCare has been submitted to the State on behalf of a Wisconsin senior (County Reports Complaints with Privatized Service). A Facebook page has been created for those concerned about the recent changes: Keep Local Control of Wisconsin Medical Transportation.

In the following video Portage County Executive, Patty Dreier and David Adamczak, Mobility Management Director of the Aging and Disability Resource Center (ADRC) for Portage County, Wisconsin discuss the major changes effecting NEMT in Wisconsin. See the LogistiCare Wisconsin Facility Network for more information.

Discussion starts @ 9:53 min.


All blog posts and directory page dealing with non-emergency medical transportation can be found on the NEMT Index. To find out what other transport options there are available see Wisconsin Wheelchair Accessible Transportation.

July 12, 2011

NEWS: Toledo Paratransit Receives Federal Funding for New Buses

TOLEDO, OHIO - July 5, 2011 - A $3.4 million federal grant will give the Toledo Area Regional Transit Authority (TARTA) the opportunity to replace 38 of its aging TARPS Paratransit bus fleet, as well as 5 other small shuttle buses. The Federal Transit Administration's $775 million "State of Good Repair" grant has been established to help transit agencies maintain their fleets in order to meet increasing demand. The announcement coincides with the construction of a new $7.5 million garage and administration building for TARPS that was also built mainly with federal grant funds. For more information see FTA Study: $77.7 Billion Needed to Bring Rail and Bus Transit Systems into 'State of Good Repair'.

July 11, 2011

NEWS: Atlanta Seniors Transportation Program Needs Service Providers

GWINNETT COUNTY, Ga. - July 11, 2011 - Gwinnett County Senior Services is starting a reduced fare transportation voucher program for seniors and disabled persons attending medical appointments and other essential destinations. The "Get In Gear" Program is looking for local transportation providers such as taxi services, bus companies, van pools, limousine, and non-emergency medical transportation companies to participate in the program. As well, churches, schools, nonprofit organizations, assisted living facilities, or businesses that have vehicles are welcome to apply. Get In Gear is funded by the United States Department of Transportation (USDOT). For more information go to the Gwinnett Senior Services website or download the brochure: Transportation Providers - We Need You!

July 10, 2011

Provider Profile: Charley's MediCab

HONOLULU, HAWAII - Charley’s MediCab is a door-to-door ambulatory transportation service for medical appointments provided by Charley's Taxi of Honolulu, Hawaii. Drivers trained to serve special needs escort customers from the cab into the doctor's office and will also stop at the pharmacy before returning them home and safely inside. Customers must call ahead of time to book trips for the MediCab service. The cost is the same as a regular taxi fare including elapsed time, plus a $5 service charge.
Find more blog posts and directory pages that deal primarily with wheelchair accessible, assisted ambulatory, and shared-ride taxi services on the Taxi Index.

July 9, 2011

Rides For Life Seniors Transportation

SALT LAKE CO. UTAH - Rides For Life is a seniors transportation program operated by Salt Lake County. Salt Lake County, Utah has a population over 1 million people and includes Salt Lake City. The Senior Transportation Program provides rides for eligible adults, 60 years of age or older, with no other means of transportation to vital medical appointments such as dialysis, chemotherapy, physical therapy and prescription pick ups. They provide 50,000 trips/year for 2300 registered users. Rides For Life operates a fleet 28 vehicles, 6 of which are wheelchair accessible with the rest being sedans. Some regular group trips are also provided for grocery shopping. Users of the service are sent out a monthly statement where a small/trip monetary donation is suggested. Rides For Life utilizes volunteer drivers. The may use their own cars or operate a county vehicle.

July 6, 2011

NEMT Profile: Dierkes Transportation

HUDSON, NEW YORK - Dierkes Transportation Inc is a non-emergency medical transportation company serving Columbia, Greene, Albany, Ulster, Schenectady, and Dutchess Counties in New York State. Based in Hudson, New York, it began in 1976 as a small, family run business transporting developmentally disabled children to special programs. Dierkes Transportation has expanded to include a number of medical and non-medical services including the transport of New York State Medicaid Clients throughout the Hudson Valley/Capital District area.
Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.

July 2, 2011

NEWS: New Paratransit Service Provider for Sioux City, Iowa

SIOUX CITY, IOWA - July 1, 2011 - A different company has been awarded the 5 year contract to provide paratransit services for Sioux City, Iowa. Every 5 years the contract is brought up for bid by the Sioux City Transit System. This time round Helping Hands Paratransit Services LLC, the paratransit division of Royal Charters, Inc., a charter bus company based in Le Mars, Iowa offered a lower bid than the previous contractor. The City of Sioux City retains ownership of the vehicles and policy and procedures will remain the same, but the new company will provide drivers and coordinate the ADA Paratransit Service.

UPDATE - July 24, 2011 - Less than a month after taking over paratransit operations for the Sioux City Transit System, Royal Charters, Inc. has backed out of their agreement to provide the service. A spokesman for the Sioux City Transit System told KTIV4-News that Helping Hands Paratransit underestimated "the type of demand and how much there was at particular times of the day...(and) the total cost or resources they'd have to put into the contract" - Sioux City's Paratransit Changes Hands, Again.

Find more Iowa Wheelchair Accessible Transportation Services

July 1, 2011

Driver Training for the Transport of Special Needs Students

TRANSPORTING SPECIAL NEEDS STUDENTS - The School Bus Safety Company has developed a new school bus driver training program for the transport of special needs students. The Transporting Students with Special Needs Course is a comprehensive program that includes 7 DVDs, a trainer's guide, driver study guide, and a job aid summary. The course was developed by Linda Bluth, President of the National Association for Pupil Transportation (NAPT) and author of the NAPT manual: Transporting Students with Disabilities (pdf) which explores policy and legal issues effecting school bus operations and is the cornerstone of the NAPT Special Needs Transportation (SNT) Training Program.
Find more Wheelchair Accessible School Bus Resources