May 29, 2011

Mt. Everest Climber Raises Support For Non-Profit Paratransit Provider

CALGARY, ALBERTA - Bill Borger, a Calgary businessman, adventurer, motivational speaker, and philanthropist has become the first Canadian and fifth person world-wide to both swim the English Channel and climb Mt. Everest when he reached the summit of Everest on May 11, 2011. To date, the Everest 2011 Summit expedition has raised $405,250 for Calgary HandiBus. The Calgary HandiBus Association is a non-profit organization that provides wheelchair accessible, assisted ambulatory, and special needs pre-school transportation services within the City of Calgary. Their fleet of buses is purchased solely by donations. To maintain the current quality and level of service HandiBus needs to replace 13 buses each year from their 115 bus fleet. When asked about his support of HandiBus, Bill Borger says: "They make 40,000 trips per month, their Everest is getting around the city."

Learn about other Non-Profit Transportation Services

May 28, 2011

News: "Stuff The Bus" Campaign to Help Victims of Tuscaloosa Tornado

CLEVELAND, OHIO - May 27, 2011 - A RTA Paratransit driver with family ties to Tuscaloosa, Alabama has started a campaign to assist the victims of a mile wide tornado that hit Tuscaloosa on April 27, 2011. That disaster killed over 40 people and left parts of the city obliterated. The "Stuff the Bus" campaign is accepting donations of personal items such as toiletries as well as diapers and wipes for babies and small children. Monetary donations will also be accepted. The public can drop off items at 4601 Euclid Ave. in Cleveland until the end of May, when a local company which has donated it's services will haul the supplies to Tuscaloosa.

May 24, 2011

Putting the "Service" Back into Transportation Services

COSTUMER SERVICE - The following videos feature three entertaining examples of exemplar customer service from the taxi industry that can be an inspiration to any transportation provider. In the first video, motivational speaker Shep Hyken tells the story of an interesting cab ride he took from downtown Dallas to the airport. He shares this experience to give his audience an example of great customer service. Part of the story relates to the Mustangs of Las Colinas fountain located in Irvine, Texas which is shown in the photo. Shep Hyken is the author of Moments of Magic: Be a Star with Your Customers & Keep Them Forever. The second video recounts a similar cab ride from an airport to a hotel, this time with Taxi Terry, a private car service in Jacksonville, Florida. Taxi Terry has a local reputation for great costumer service. The following video featuring motivational speaker, Scott McKain explains what makes Taxi Terry such an exceptional taxi company. Scott McKain is the author of Collapse of Distinction: Stand Out and Move Up While Your Competition Fails. And finally, the third video features clips from Joel Weldon's The Willie Factor: Sales & Service Training DVD. Willie Cooly was a Memphis cab driver he met in 1980 in yet another trip from the airport to hotel. Willie was a taxi driver with a Mission Statement. The Mission Statement was "Promise a lot, deliver even more." From this one cab ride Joel Weldon developed a whole sales and service philosophy. To find out more you can download the pdf of his notes for his seminar: The Willie Story.

VIDEO #3 - Joel Weldon's Story of Willie Cooley the Cab Driver

Find more blog posts and directory pages that deal primarily with wheelchair accessible, assisted ambulatory, and shared-ride taxi services on the Taxi Index.

May 21, 2011

Provider Profile: Redi-Wheels

SAN MATEO COUNTY - Redi-Wheels is the ADA paratransit service for San Mateo County in the San Francisco Bay Area of Northern California. The county includes urban areas such as Daly City, Redwood City, and South San Francisco. Redi-Wheels is a division of the San Mateo County Transit District (SamTrans). Redi-Wheels provides ADA paratransit service on the bayside of San Mateo County, while RediCoast provides service on the coastside. The following videos feature riders as well as representatives of community agencies who benefit from the accessible services such as Redi-Wheels. For more information see the presentation: A Day in the Life of a RediCoast Rider (pdf)

May 18, 2011

NEWS: 20 New Wheelchair Accessible Taxis On The Road In Washington DC

WASHINGTON DC - May 12, 2011 - A pilot project of the National Capital Region Transportation Planning Board to provide accessible taxi service in the District of Columbia has resulted in 20 wheelchair accessible taxis along with specially trained drivers to start serving the needs of the disabled community in Washington. rollDC has been funded largely by a $1 million grant from the New Freedom program of the Federal Transit Administration, along with a smaller matching grant of $200,000 by the DC Taxicab Commission. Because of the extra time and work involved loading and unloading, some of the grant money plus additional funds from the cab companies involved in the program will pay the drivers $2 extra per trip. The taxi companies involved in the program: Yellow Cab and Royal Cab., are to make the new wheelchair accessible Toyota Sienna minivans available for service 24/7. See: FTA New Freedom Program Funds rollDC Accessible Taxicabs to learn more.
VIDEO #2: rollDC Launch (Fox 5 - WTTG)

Find more blog posts and directory pages that deal primarily with wheelchair accessible, assisted ambulatory, and shared-ride taxi services on the Taxi Index.

May 15, 2011

NEMT Profile: Medical Transportation Management Inc.

PROFILE - Medical Transportation Management Inc. (MTM) manages non-emergency medical transportation programs for managed care organizations and state and county governments. MTM currently provides Medicare/Mediaid Transportation Management in 29 states + DC for various departments of aging, hospitals, and county health and human services departments, health systems and other programs involving transportation for the disabled, underserved, and elderly populations. Other services that MTM provides include: transportation management for Special Needs and Paratransit Services and individual client Assessments and Travel Training. They also own Ride Right LLC., a paratransit service provider in Missouri.
Find out more about Ride Right.

May 12, 2011

NEWS: Chicago NEMT Providers Shut Down Amid Rising Gas Prices

CHICAGO - May 11, 2011 - A Chicago non-emergency medical transportation service provider is planning to shut down operations by the end of this week because of high fuel prices. Supreme Medicar Inc. is saying that the State of Illinois is not reimbursing companies enough to cover the rising prices and they are losing money. Supreme Medicar Inc. claims that the State owes them $50,000. Other Chicago NEMT companies have reportedly stopped operations for the same reason. The Illinois Dept. of Healthcare and Family Services sets the transportation reimbursement rates and gas prices do not effect the rates. They are currently reviewing the rates, but in the meantime the Illinois Dept. of Healthcare and Family Services has assured the public that clients will continued to be transported through the Non-Emergency Transportation Prior Approval Program (NETSPAP) with First Transit. In the program, First Transit approves NEMT providers and brokers the trips to those eligible companies. Gas prices in Chicago are reportedly the highest rates in the United States right now. They have risen 12 cents in the last 2 weeks to $4.27 per gallon.

May 10, 2011

Shared Ride Taxis: Badger Cab

MADISON, WISCONSIN - Badger Cab has been operating in Madison, Wisconsin since 1946. They have both metered cabs and zone cabs. Zone cabs are unique, in that they can legally transport separate customers at the same time if they share a common route (shared ride). The rate between two points are pre-determined regardless of the route taken. The fare for zone cabs are often as little as 2/3 that of metered cabs. Badger Cab has also been a community leader when it comes to the environment - from the use of alternative fuels in the vehicles to solar panels on the office roof. See Up on the Roof, Cab Company Soaking Up the Sun for more information.

Find more blog posts and directory pages that deal primarily with wheelchair accessible, assisted ambulatory, and shared-ride taxi services on the Taxi Index.

May 6, 2011

Scheduling: Mobilitat

MOBILITAT - Mobilitat is the developer of Easy Rides scheduling and dispatch software for paratransit. Founded in 1998 by Cindy Johnson to provide affordable scheduling software for small rural transit agencies, Mobilitat today offers a range of Easy Rides products designed to meet the needs of the smallest demand response operations to fleets as large as 150. In the following videos a number of Mobilitat customers are featured. They include: Waldo County Transportation, Washington Hancock Community Agency, Transpro, Coastal Trans, and Western Main Transportation Services.

VIDEO #2- Mobilitat (Easy Rides)

VIDEO #3 - Mobilitat (About Us)

May 3, 2011

News: Nissan NV200 Wins New York City's "Taxi of Tomorrow" Competition

NEW YORK - May 03, 2011 - Nissan has won New York City's Taxi of Tomorrow competition to replace it's aging taxi fleet with a single new all-purpose design. The Nissan NV200 beat out the Karsan V1 and the Ford Transit Connect. New Yorkers should be able to hail their first NV200 as early as 2014. Eventually 13,000 of the specially built taxis will be produced, over 10 years. The price per vehicle will be approximately $29,000. Electric powered engines and wheelchair accessibility are some of the proposed options available, although taxi owners will have to pay out of pocket to upgrade their vehicle to become wheelchair accessible. Related posts: Karsan V1, Nissan NV200, and Ford Transit Connect.

Find more blog posts and directory pages that deal primarily with wheelchair accessible, assisted ambulatory, and shared-ride taxi services on the Taxi Index.