VIDEO #1 - Patrick Rogers - Steuben County, New York
The first presentation features Patrick Rogers of the Institute for Human Services describing the transportation one-call service that serves Steuben County N.Y. The new call service was built upon the Institute's existing multi-county 211 Helpline and referral call center supporting the five area transit/paratransit providers and the Institute's volunteer transportation service. For more information read: One Call-One Click Case Studies: Steuben, New York (pdf).
VIDEO #2 - Norah Cashin - Dane County, Wisconsin
The second presentation features Norah Cashin, Transportation Coordinator with the Dane County Department of Human Services in Dane County, Wisconsin. The Transportation Department One-Call Center connects callers to transportation as well as other services through the Department of Human Services.
VIDEO #3 - Ethan Nelson - Lane County, Oregon
In the third presentation, Ethan Nelson of the Lane Transit District in Lane County, Oregon describes how the Transit District's RideSource Call Center which previously handled only ADA Paratransit, has incorporated Medicaid Non-Emergency Medical Transportation to their responsibilities - doubling the center's call volume.
Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.