March 13, 2011

One Call, One Click Services Conference

ONE CALL, ONE CLICK SERVICES CONFERENCE - The following 3 videos are presentations from the December 2, 2010 Community Transportation Association of America's "One Call, One Click" Services Conference. "One Call, One Click" is a term used to describe a single booking, scheduling, and dispatching center for a variety of specialized community transportation services such as ADA Paratransit, Medicaid Non-Emergency Medical Transportation, Volunteer Community Agencies, and Senior Taxi Programs. Customers in the community needing specialized transportation can call by phone or access by internet the center and have the appropriate transportation service booked for a pick-up. By matching the appropriate service to the customers needs, "One Call, One Click" centers have proven themselves to be cost-effective by reducing duplication of services and by directing clients away from higher cost services when possible.

VIDEO #1 - Patrick Rogers - Steuben County, New York
The first presentation features Patrick Rogers of the Institute for Human Services describing the transportation one-call service that serves Steuben County N.Y. The new call service was built upon the Institute's existing multi-county 211 Helpline and referral call center supporting the five area transit/paratransit providers and the Institute's volunteer transportation service. For more information read: One Call-One Click Case Studies: Steuben, New York (pdf).

VIDEO #2 - Norah Cashin - Dane County, Wisconsin

The second presentation features Norah Cashin, Transportation Coordinator with the Dane County Department of Human Services in Dane County, Wisconsin. The Transportation Department One-Call Center connects callers to transportation as well as other services through the Department of Human Services.

VIDEO #3 - Ethan Nelson - Lane County, Oregon

In the third presentation, Ethan Nelson of the Lane Transit District in Lane County, Oregon describes how the Transit District's RideSource Call Center which previously handled only ADA Paratransit, has incorporated Medicaid Non-Emergency Medical Transportation to their responsibilities - doubling the center's call volume.


Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.

2 comments:

Mr. Access said...

Happy Birthday, from us at www.AccessTheDMV.com!!!

Webmaster said...

Thanks Mr. Access.
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