January 9, 2011

News: LogistiCare Run NEMT Brokerage in Michigan Draws Complaints

DETROIT, MICHIGAN - Jan. 11, 2011 - Since Jan. 1 of this year, LogistiCare has been managing operations of the State Medicaid funded non-emergency medical transportation (NEMT) program in Wayne, Oakland, and Macomb Counties of the Detroit Metro area. LogistiCare in turn contracts the work out to NEMT providers and taxi companies. There has been numerous complaints about clients not being picked up for their trips to essential medical therapies such as dialysis. The problems appear to be centered around the cab service. The Michigan Department of Community Health stated that the problems were isolated and that LogistiCare was working to address the them. Despite these assurances, continued reports of service issues has prompted Gov. Rick Snyder to review the company's performance. See: Gov. Rick Snyder Promices LogistiCare Review (MyFoxDetroit) for whole story. LogistiCare manages NEMT services in several markets throughout the United States. See the LogistiCare Michigan Facility Network for more information.

8 comments:

Anonymous said...

My guess is that LogistiCare is getting complaints because no respectable company would provide service at the rates that the state is willing to pay. Our company looked into providing service under this contract, and the reimbursement rates were ridiculously low. There is no way that a company could be profitable doing service at those rates. The result is that a lot of substandard providers are providing the service, hoping that with enough volume they'll make some money. I can say from 13 years of experience in the business that it's not going to happen.

Webmaster said...

Thanks for sharing that.

UPDATE: As mentioned in the original FOX-News story: although these changes were put in place by the previous administration, current Gov. Rick Snyder promised to review the matter back in January. I have kept tabs on this and have yet to come across any news item that shows that anything has been done to improve the situation.

Richard said...

What are the rates per round trip?

Webmaster said...

A representative for a Transportation Provider that refuses to work with LogistiCare says in the video link below (Channel4-Detroit) that they were being offered a 27 cent/mile reimbursement.

http://www.clickondetroit.com/video/26393172/index.html

Anonymous said...

We use to provide NEMT service for logisticare but they are such a crap company that is so interanlly confused that the rates they pay make it not worth working for them.
To put it bluntly they couldn't care less about the patient and are only in it to make money.

Anonymous said...

I am a logisticare approved transport provider in sc and 27 cents smile reimbursement is unheard of in our area. Is anyOne else being paid these low rates?

Anonymous said...

Logistic care is taking it's cut out of the already low rates. The only way that a provider can survive is if his/her car runs on air.
They treat providers in a bad way and play favoritism. Demand 2 mill insurance policy, pay low rates, I dumped them.

Anonymous said...

The best Transportation Broker out there is Total Transit.. They treat all providers like a true partner....