June 30, 2007


Links to workshops, employee training, management programs, and online learning resources.

ADA Basic Building Blocks - Free webcourse on the Americans with Disabilities Act of 1990 (ADA) that explores the legal requirements and spirit of the ADA.

ADA Paratransit in the Real World - Free online workshop (video and text) covers the legal requirements for "origin-to-destination" paratransit service under the Americans with Disabilities Act (ADA), including eligibility issues (applications, recertification and "functional assessments"). Illinois Legal Advocate

Cahill Swift - Training course for instructing paratransit and transit employees in providing safe, courteous, and efficient service to riders with disabilities.

Center for Urban Transportation Research - Offers a wide variety of urban transportation events and training, including a 1-day Instructors Course in Paratransit Operations. Click here for more info. CUTR is a faculty of the University of South Florida.

Coaching Systems - Offers various driver training programs including: Transporting Passengers with Special Needs.

Comprehensive ADA Paratransit Eligibility - 2 day course from the National Transit Institute on determining ADA paratransit eligibility.

Contrans - Contemporary Paratransit Consulting & Training, Inc. provides the transportation industry and other public and private industries with the latest in customized training and consulting services. Located in Tacoma, WA

Determining ADA Paratransit Eligibility: An Approach, Guidance and Training Materials - A comprehensive workbook on functional assessments and in-person interviews is available online. Additional materials can be ordered through Easter Seals. *pdf document

Dispatching For Dollars - E-Book/Training Manual for NEMT/Ambulette dispatchers and schedulers.

Efficiencies in Paratransit Scheduling and Dispatching - 2 day continuing ed. course aimed at improving operations. University of Wisconsin-Milwaukee

Florida Paratransit Maintenance Training & Technical Assistance Program - Site run by the Lively Technical Center and the Florida Department of Transportation that lists current training available for vehicle maintenance in Florida. Also operates Paratransit Listserv: a communication service that allows Florida agencies to exchange maintenance information with each other.

FTA (Federal Transit Administration) - Instructor's Course in Paratransit Operator Training (4 days) and Paratransit Operator Training Certification (1 day). Available at various times and locations across the United States: FTA Course Schedules

How to Build a Million Dollar Transportation Company - E-Course for starting up your own Non-Emergency Medical Transportation (NEMT) business. Related seminar, DVD's, dispatch software, and online support also available.

Integrating Conflict Resolution Tools into ADA Paratransit Operations - An online complaint and appeals guidebook for public transit agencies from Easter Seals. *pdf document

Managing the Cost of Paratransit Services - National Transit Institute, 2 day workshop intended for paratransit professionals. Also available through the Texas Department of Transportation.

Paratransit Demand Management: Evaluation Handbook - (Easter Seals) Explores various methods communities can use to accommodate demands for complementary ADA paratransit service and provides a framework to evaluate the effectiveness of these methods. 33 page *pdf document.

Paratransit Eligibility and Management - Easter Seals Project ACTION. Some documents can be accessed online and other materials can be ordered. Covers the management and eligibility determination processes of Complementary ADA Paratransit Services.

Paratransit/Transit Management Program - Management Certificate program offered by Pepperdine University (Culver, California) in association with the California Dept. of Transportation (Caltrans). *pdf document

Practices in No-Show and Late Cancellation Policies for ADA Paratransit - 90 min. teleconference format. National Transit Institute.

Professional Dispatching and Scheduling - 2 day training program focuses on operational efficiency as well as customer service techniques. Includes module on Demand Response Dispatching. Community Transportation Association.

Transit & Community Transportation Management - The program is aimed at existing, newly appointed or proposed managers of all the types of transit and paratransit organizations, including department and administrative managers. Atkinson Graduate School of Management, Willamette University, Oregon.

Transit & Paratransit Management Program - The courses in this program provide key management and industry essentials for transportation professionals. like you. Certificate from the University of the Pacific Westgate Center for Management Development. Information on program also available through CalACT (California Association for Coordinated Transportation).