July 15, 2007


Links to national transit directories and databases in the the United States, Canada, and United Kingdom.

Access to Travel - Transport Canada website providing information on accessible transportation and travel across Canada.

Ambulette Transportation - Database of cabulance, wheelchair, and non-emergency medical transportation companies throughout the U.S.

American Public Transportation Association - APTA's directory of large U.S bus systems (200 buses or more). See also: International Transportation Links.

ADA Paratransit Services in America - Database of paratransit maintained by Easter Seals Project ACTION

Beverley Foundation - Database/Map of seniors community transportation services available across the United States.

Directgov - Travel planner on U.K Government website.

Florida Paratransit Maintenance Training & Technical Assistance Program - Consortium of agencies can monitor and exchange bus maintenance information with each other concerning issues, solutions, bulletins, etc.

National Paratransit Directory - 1-800-TAXICAB's directory of accessible services in United States.

National Transit Database - Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry.

Public Transportation - Large, consumer orientated database of various modes of public transportation in United States. Site maintained by American Public Transportation Association.

Travel Search - Public transport information for the United Kingdom (England, Scotland, Wales & Northern Ireland) & the Irish Republic.

July 1, 2007


Links to transportation consultants that specialize in paratransit.

Adams Consulting - Paratransit Operational Performance Reviews and ADA Compliance.

ADA Ride - Assists with the ADA Paratransit eligibility process. Free for the general public and about half the cost of regular in-house assessment by transit agencies.

A-M-M-A Transit Planning - Seniors, Non-Emergency Medical Transportation, and Specialized Transportation Studies.

Avail Technologies - Has helped numerous paratransit operators assess their operational needs and to select the right mix of new technologies and changes to operational procedures that maximized operational effectiveness.

Bionetics - Offers wide range of consulting services for paratransit industry needs.

C.A.R.E. Evaluators - Specializing in providing health and wellness related evaluations (eg. ADA paratransit eligibility) and services for public and private organizations.

Contrans - Customized training and consulting services for transportation industries who serve the disabled.

Delta Services Group - Planning, analysis, design, accessibility & ADA compliance, management & operations systems consulting.

Destiny Group - Transportation planning, design, and management for small rural and urban transit needs, including paratransit.

Douglas J. Cross - Transportation consulting including transit accessibility and paratransit policy and operations.

ENTRA Consultants - Specializes in integrating transportation and land use planning to achieve sustainable development and social and environmental objectives.

J.M Rubino Consulting - Experts in the field of Passenger Ground Transportation: including paratransit, transportation brokers, and non-emergency medical transportation. Specialties include all aspects of company operations: growth and development, marketing and PR, call center operation, driver training and retention, and fleet management.

Innovative Paradigms - A division of Paratransit, Inc.. Has expertise in all aspects of paratransit operations and management.

KFH Group - Transportation consulting, including paratransit planning and ADA compliance.

McDonald Transit Associates - Independently owned firm offering management, planning, and operation services for bus, rail, and paratransit systems.

Nelson-Nygaard Consulting Associates - Transportation specialists in accessible and specialized transportation, transit service, and more.

Robert Carlson Consulting (Modal Choice) - Accessibility, paratransit, & driver training consulting.

Total Contract Solutions (TCS) - Provides consulting, contracting and training solutions for passenger ground transportation, including ADA paratransit.

Transit Access - Americans with Disabilities Act consulting, training, & service monitoring.

Transportation Alternatives (TA) - Passenger transportation consultancy engaged in: planning, design, evaluation, marketing, management and operation of transit, paratransit, school bus, special education, hybrid and intermodal systems and services.

June 30, 2007


Links to workshops, employee training, management programs, and online learning resources.

ADA Basic Building Blocks - Free webcourse on the Americans with Disabilities Act of 1990 (ADA) that explores the legal requirements and spirit of the ADA.

ADA Paratransit in the Real World - Free online workshop (video and text) covers the legal requirements for "origin-to-destination" paratransit service under the Americans with Disabilities Act (ADA), including eligibility issues (applications, recertification and "functional assessments"). Illinois Legal Advocate

Cahill Swift - Training course for instructing paratransit and transit employees in providing safe, courteous, and efficient service to riders with disabilities.

Center for Urban Transportation Research - Offers a wide variety of urban transportation events and training, including a 1-day Instructors Course in Paratransit Operations. Click here for more info. CUTR is a faculty of the University of South Florida.

Coaching Systems - Offers various driver training programs including: Transporting Passengers with Special Needs.

Comprehensive ADA Paratransit Eligibility - 2 day course from the National Transit Institute on determining ADA paratransit eligibility.

Contrans - Contemporary Paratransit Consulting & Training, Inc. provides the transportation industry and other public and private industries with the latest in customized training and consulting services. Located in Tacoma, WA

Determining ADA Paratransit Eligibility: An Approach, Guidance and Training Materials - A comprehensive workbook on functional assessments and in-person interviews is available online. Additional materials can be ordered through Easter Seals. *pdf document

Dispatching For Dollars - E-Book/Training Manual for NEMT/Ambulette dispatchers and schedulers.

Efficiencies in Paratransit Scheduling and Dispatching - 2 day continuing ed. course aimed at improving operations. University of Wisconsin-Milwaukee

Florida Paratransit Maintenance Training & Technical Assistance Program - Site run by the Lively Technical Center and the Florida Department of Transportation that lists current training available for vehicle maintenance in Florida. Also operates Paratransit Listserv: a communication service that allows Florida agencies to exchange maintenance information with each other.

FTA (Federal Transit Administration) - Instructor's Course in Paratransit Operator Training (4 days) and Paratransit Operator Training Certification (1 day). Available at various times and locations across the United States: FTA Course Schedules

How to Build a Million Dollar Transportation Company - E-Course for starting up your own Non-Emergency Medical Transportation (NEMT) business. Related seminar, DVD's, dispatch software, and online support also available.

Integrating Conflict Resolution Tools into ADA Paratransit Operations - An online complaint and appeals guidebook for public transit agencies from Easter Seals. *pdf document

Managing the Cost of Paratransit Services - National Transit Institute, 2 day workshop intended for paratransit professionals. Also available through the Texas Department of Transportation.

Paratransit Demand Management: Evaluation Handbook - (Easter Seals) Explores various methods communities can use to accommodate demands for complementary ADA paratransit service and provides a framework to evaluate the effectiveness of these methods. 33 page *pdf document.

Paratransit Eligibility and Management - Easter Seals Project ACTION. Some documents can be accessed online and other materials can be ordered. Covers the management and eligibility determination processes of Complementary ADA Paratransit Services.

Paratransit/Transit Management Program - Management Certificate program offered by Pepperdine University (Culver, California) in association with the California Dept. of Transportation (Caltrans). *pdf document

Practices in No-Show and Late Cancellation Policies for ADA Paratransit - 90 min. teleconference format. National Transit Institute.

Professional Dispatching and Scheduling - 2 day training program focuses on operational efficiency as well as customer service techniques. Includes module on Demand Response Dispatching. Community Transportation Association.

Transit & Community Transportation Management - The program is aimed at existing, newly appointed or proposed managers of all the types of transit and paratransit organizations, including department and administrative managers. Atkinson Graduate School of Management, Willamette University, Oregon.

Transit & Paratransit Management Program - The courses in this program provide key management and industry essentials for transportation professionals. like you. Certificate from the University of the Pacific Westgate Center for Management Development. Information on program also available through CalACT (California Association for Coordinated Transportation).

April 14, 2007

U.K. Dial-A-Ride Services

Links to some of the agencies that offer wheelchair accessible community transport in the United Kingdom, such as London's Dial-a-Ride.

Argyll & Bute - Dial-a-Bus - Argyll and Bute Council
Aylesbury Vale - Dial-A-Ride - Aylesbury Vale District Council
Bath - Community Transport - Bath and Northeast Somerset Council
Birmingham - Ring & Ride - West Midlands Passenger Transport Executive (CENTRO)
Bristol - Dial-a-Ride - Bristol City Council

Cambridge - Dial-a-Ride - City of Cambridge
Cardiff - Dial-a-Bus - Cardiff Council
Derby - Dial-a-Ride - Derbyshire County Council
Devon - Ring & Ride - Devon County Council
Edinburgh - Dial-A-Ride - Handicabs

Elmbridge - Dial-a-Ride - Elmbridge Borough Council
Exmouth - Ring & Ride - Exmouth & District Community Transport Group
Exter - Ring & Ride - Exter City Council
Fife - Ring & Ride - Fife Council
Glasgow - Dial-a-Bus - Strathclyde Partnership for Transport (SPT)
Hampshire - Dial-a-Ride - Hampshire County Council

Kent - Dial-A-Ride - Kent County Council
Lancashire - Dial-A-Ride - Lancashire County Council
Leeds - AccessBus - West Yorkshire Passenger Transport Authority (METRO)
London - Dial-a-Ride - Transport for London
Manchester - Ring & Ride - Greater Manchester Passenger Transport Authority (GMPTE)

Peterborough - Dial-a-Ride - Peterborough City Council
Plymouth - Ring & Ride - Plymouth Shopmobility and Community Transport
Swindon - Dial A Ride - Industrial & Provident Society
Winchester - Dial a Ride - City of Winchester
York - Dial & Ride - City of York Council

March 15, 2007

U.S. Paratransit Services

Links to some of the bigger Paratransit Agencies in the United States. Scroll to bottom of the page to find a listing of the large private providers that operate regionally or nationally in multiple markets.



Phoenix Metro Area - Dial-A-Ride - Valley Metro
Tucson - Van Tran - Sun Tran


Los Angeles/Orange County - Dial-A-Ride - City of Santa Clarita Transit
Los Angeles/Orange County - Dial-A-Ride - Antelope Valley Transit Authority
Oxnard/Santa Barbara - ACCESS - Gold Coast Transit
Riverside/San Bernardino - Access - Omnitrans (OMNI)
Riverside/San Bernardino - Dial-A-Ride - Riverside Transit Agency (RTA)
Riverside/San Bernardino - SunDial - Sunline Transit Agency



- On the NYS Paratransit Network I have made a complete listing of Paratransit Services available in the Tri-State Region including parts of Connecticut.



Miami/Ft. Lauderdale/West Palm Beach - STS - Miami-Dade County Transit
Miami/Ft. Lauderdale/West Palm Beach - CONNECTION - Palm Beach County, PalmTran, Inc.
Miami/Ft. Lauderdale/West Palm Beach - TOPS - Broward County Mass Transit Division (BCT)

Chatham Area Transit - Teleride - Chatham Area Transit (CAT)



Chicago (Metro) - provided by Pace - Chicago Transit Authority (CTA)

South Bend - ACCESS - Transpo

- IOWA -





Baltimore - Mobility/Paratransit - Maryland Transit Administration (MTA)



Minneapolis-St. Paul - Paratransit Service - Metro Transit







* On the NYS Paratransit Network I have made a complete listing of Paratransit Services available in the Tri-State Region including parts of New Jersey.


*NEW! - On the NYS Paratransit Network I have made a complete listing of Paratransit Services available for both New York State and the Tri-State Region.

Raleigh/Durham - ART - Capital Area Transit (CAT)
Raleigh/Durham - EZ Rider - Chapel Hill Transit


- OHIO -








- UTAH -


Norfolk/Virginia Beach - HandiRide - Hamptons Road Transit (HRT)

Bremerton - ACCESS - Kitsap Transit




- Regional / National Paratransit Providers -

Links to the larger private paratransit providers that operate in multiple markets.

American Logistics Company (ALC) - National passenger transportation management company serving transit agencies, school districts, and healthcare.

First Transit Inc. - Currently manage over 21 contracts providing over two million trips on an annual basis in rural and urban settings. First Transit provides a wide option of related services for their paratransit operations customers, including management, reservations, scheduling, dispatch, and vehicle maintenance.

McDonald Transit - Currently serves 30 public agencies across America.

MV Transit - MV has provided Paratransit services since company's founding in 1975, predating the ADA. Operations range from countywide ADA paratransit services to door-through-door, stair-assist ADA paratransit services, as well as operating reservation and dispatch call centers. MTV Canadian Bus is it's Canadian subsidiary.

National Paratransit Directory - Data base of smaller independent operators (most associated with taxi industry) across U.S.

Professional Transit Management - PTM provides transit management services to 17 public transit systems in 12 states throughout the U.S.

Veolia Transportation - Veolia Transportation operates paratransit service in 25 cities.

March 3, 2007

Canadian Paratransit Services

Links to some of the bigger Paratransit Agencies in Canada.

Calgary, Ab. - Access - Calgary Transit (CT)
Edmonton, Ab. - DATS - Edmonton Transit System (ETS)
Halifax, NS. - Access-A-Bus - Halifax Regional Municipality (Metro Transit)
Hamilton, Ont. - DARTS - Hamilton Street Railway Company (HSR)
Kitchener-Waterloo, Ont. - MobilityPLUS - Grand River Transit (GRT)

London, Ont.
- Paratransit - London Transit (LT)
Montreal, Que. - Paratransit - Societe de Transport de Montreal (STM)
Oshawa, Ont. - Specialized Services - Durham Regional Transit (DRT)
Ottawa, Ont. - Para Transpo - City of Ottawa (OC Transpo)
Quebec City, Que. - Transport Adapte - Reseau de Transport de la Capitale (RTC)
Regina, Sask. - Paratransit - Regina Transit

Saskatoon, Sask.
- Access Transit - Saskatoon Transit
Toronto, Ont. - Wheeltrans - Toronto Transit Commission (TTC)
Vancouver, BC. - HandyDART - Greater Vancouver Transportation Authority (TransLink)
Victoria, BC. - handyDART - Victoria Regional Transit System
Winnipeg, Man. - Handi-Transit - Winnipeg Transit

January 14, 2007

NEMT Case Study: Basic Life Support

CASE STUDY - Joel Davis, author of "How to Build a Million Dollar Medical Transportation Company" in conversation with Robert Hall, owner of Basic Life Support based in Northern Arizona. Robert describes how he used Joel's ebook and seminar to help him establish and grow a successful Non-Emergency Medical Transportation Business. He had previously been in the real estate business in California. He relocated to rural Arizona where he and his wife started Basic Life Support. The business has experienced "phenomenal growth", maintaining a high profit margin and high standard of service.

- Interview with Dr. Richard Terry discussing Health Care & the Future of NEMT.
- Interview with Carlos Banks of The Wheelchair Taxi, North Carolina


Find more blog posts and directory pages that deal primarily with non-emergency medical transportation on the NEMT Index.